On the go: Individuals with unpaid pension contributions can now consult a new factsheet launched by official entities to get a clearer understanding of what to do in these cases.
The factsheet, published on Wednesday by the Pensions Ombudsman, MoneyHelper and the Pensions Regulator, provides savers with a clearer understanding of what to do if their employer is not paying contributions into their workplace pension scheme.
The factsheet has been constructed to signpost individuals to organisations that are best placed to assist them if they cannot resolve their concerns with their employer, TPO stated.
It noted that in many instances, concerns can be resolved with a clear explanation of how pension contributions are calculated and when they should be paid into a workplace pension.
However, employees who find their disputes unresolved can escalate these to TPR if their employer is not complying with the law, and make a complaint to the ombudsman, which can launch an investigation and provide a remedy if the employer is found to be at fault, TPO added.
Claire Ryan, legal director at TPO, noted that listening to customers who have contacted the organisation, “it became apparent that the customer journey was not clear”, which prompted the creation of the factsheet.
Mel Charles, director of automatic enrolment at TPR, added: “The factsheet launched today provides savers with important information about where they can access support or report concerns if they are worried they are not receiving the pensions they are entitled to.
“TPR works to ensure employers are compliant with their workplace pensions duties and will take enforcement action where appropriate so savers receive the correct pension contributions on time.”
