David Pharo
OpinionGMP issue still needs more input from government
Administration is an industry in flux. The trend of ever-shrinking budgets and slumping service standards is finally reversing, with administrators and the wider pensions industry embracing a renewed focus on members as customers.
OpinionAdministration transfers: Do not let one partner step on the other's toes
There is no getting away from the fact that changing third-party administrator is a big deal for trustees of occupational schemes; it is a significant undertaking and introduces a number of risks. However, with the right help it can be an engaging and satisfying undertaking.