All communication articles – Page 16
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Opinion
DC derisking needs a more personalised approach
The news that 20 Aon Hewitt defined contribution schemes have left members exposed to investment risk due to a lifestyling failure is clearly the result of an unfortunate blunder.
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News
Make it personal: Qantas's key to engagement success
NAPF Investment Conference 2015: Personalising communication is critical to achieving meaningful member engagement, said the chief of Australian super Qantas, after it gained a one in four response from an innovative campaign.
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Opinion
Five steps for building a reform engagement strategy
As someone who works in the pensions industry I have been aware of every headline heralding the April 2015 reforms. But before we consider an appropriate strategy, let’s consider the average member.
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News
Pension tools not up to scratch for post-April flexibilities, say experts
Communication experts have called for schemes to avoid jargon and break down complexity in online illustration tools, as research reveals wide variation across offerings and patchy understanding of reforms.
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Features
Does your pension scheme work for younger savers?
Young people's participation in pension schemes is on the up, thanks largely to auto-enrolment, challenging their managers to plug into the needs of their changing membership profiles.
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OpinionEditorial: Everything can be improved
This week we lead with two stories on communication, and how to learn when things don’t go so well.
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News
NHS scheme sees positive response for overhauled comms
The NHS Pension Scheme has sought to turn around criticism from employers on its communications approach, with the launch of online statements for employees detailing their various entitlements.
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News
Civil Service scheme looks to widen comms after payment delays
The Civil Service Pension Scheme plans to turn to Instagram and mobile technology to communicate with members as it recovers from the fallout of its administration transfer in September.
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Opinion
Regulator: Scammers continue to evolve, we will too
As we highlighted in last summer's cross-government campaign, scheme members are being ripped off and face losing all or most of their savings as a result of scams that promise instant cash and high returns on investments.
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Opinion
Communicating difficult benefit changes: a scheme guide
Communicating difficult messages on benefit changes is not easy. The likelihood is that some or all staff are going to suffer some consequence – with the potential knock-on impact of negative feedback, disengagement, loss of productivity or retention issues.
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Features
Can a scheme rebrand reignite member engagement?
Any other business: The ongoing pension reforms inevitably have pushed schemes to reevaluate how they engage with members and update their communication materials.
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News
Airport operator to offer flexible drawdown from April
Manchester Airports Group will offer its 2,500 defined contribution scheme members flexible drawdown by the time April's pension freedoms kick in, allowing them to access their savings without having to leave the scheme.
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News
Guidance questions leave employers wavering on workplace education
Industry experts have reported employer doubts over the effectiveness of the guidance guarantee, but have also predicted the service could act as a catalyst to review their financial education programmes.
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News
West Midlands plans online growth after web traffic more than doubles
West Midlands Pension Fund plans to develop its online member portal after further growth in traffic and member engagement, as digital communication becomes a mainstay of the sector.
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News
Loud and clear: Vodafone and civil service among top comms stories
The past year has seen many schemes embark on communication drives to boost engagement, in the wake of auto-enrolment staging and the Budget reforms.
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News
Marine Harvest's trilingual roadshow keeps opt-outs in single figures
Salmon supplier Marine Harvest used boats, planes and cars to reach employees across the far reaches of northern Scotland, in a face-to-face auto-enrolment communication campaign that reflects the challenges faced by remote employers.
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NewsOmbudsman's RBS ruling builds pressure on scheme comms
Pension schemes have been encouraged to increase the pre-retirement education given to scheme members, after the pensions ombudsman found the RBS Group Pension Fund “failed in [its] duty of care" to one member.
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Opinion
Why fancy tools are not enough to communicate with savers
The effectiveness of online portals and tools as communication devices is largely dependent on the way they are used – the mere act of putting a tool online is not, I would argue, communication.
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Opinion
When is halfway not halfway? Measuring the AE journey
We are in the middle of what appear to be momentous times in the UK's pension history.
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News
Latest IORP revision ditches 'professional' qualification requirement for trustees
The latest revision of the European Commission pensions directive has removed a contentious requirement for trustees to have a "professional" qualification – reigniting debate in the industry on the merits of a minimum standard of training.