Privacy Policy

1. Introduction

Welcome to Pensions Expert, a news and media website dedicated to the UK workplace pensions industry. Pensions Expert is owned and operated by DG Publishing. This privacy policy explains how DG Publishing (“we”, “our”, “us”) collects, uses, and protects your personal data (User Data) when you visit our website (www.pensions-expert.com) or engage with our services. We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR).

If you have any questions regarding this privacy policy, please contact us at:

Email: info@dgpublishing.com

Address: DG Publishing, Temple Chambers, 3-7 Temple Avenue, London EC4Y 0HP

2. Information We Collect

We may collect and process the following personal data:

  • Information you provide voluntarily: When you register for an account, subscribe to newsletters, participate in surveys, or contact us, we may collect your name, email address, job title, company name, and any other details you provide.

  • Automatically collected information: We may collect technical data such as your IP address, browser type, operating system, and website usage information through cookies and similar tracking technologies.

  • Payment information: If you subscribe to paid content or services, we collect payment details via our secure third-party payment providers.

3. How We Use Your Information

We process personal data for the following purposes:

  • To provide and manage your access to Pensions Expert.

  • To personalise and improve your experience on our website.

  • To send newsletters, updates, and relevant content (if you have opted in).

  • To conduct surveys and research to enhance our services.

  • To process payments and manage subscriptions.

  • To comply with legal and regulatory obligations.

We process personal data under the following legal bases:

  • Consent: When you subscribe to our newsletter or opt in to marketing communications.

  • Contractual necessity: When processing data is necessary for providing services you have requested.

  • Legitimate interests: For website analytics, fraud prevention, and service improvement.

  • Legal obligation: When required to comply with applicable laws.

5. Data Sharing and Disclosure

We do not sell personal data. However, we may share your information with:

  • Service providers: Third-party companies that help operate our website, process payments, or conduct analytics.

  • Legal authorities: When required by law or to protect our legal rights.

  • Affiliates and partners: In connection with joint events or collaborative content (with your consent).

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse website traffic, and serve relevant advertisements. For detailed information, please refer to our Cookie Policy. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to access – Request a copy of your personal data.

  • Right to rectification – Correct inaccurate or incomplete data.

  • Right to erasure – Request deletion of your personal data (subject to legal limitations).

  • Right to restrict processing – Request limitation of how your data is processed.

  • Right to object – Object to processing based on legitimate interests.

  • Right to data portability – Request transfer of your data to another service.

  • Right to withdraw consent – Withdraw consent for marketing communications at any time.

  • Right to lodge a complaint – File a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at info@dgpublishing.com.

9. Security Measures

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. However, no online service can guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Consent and Changes to This Privacy Policy

By using the Pensions Expert website, you acknowledge that you have read the terms of this privacy policy and that you agree to DG Publishing using User Data for the purposes set out above. This privacy policy may be amended by DG Publishing at any time.

12. Contact Information

For any questions or concerns about this privacy policy, please contact:

Email: info@dgpublishing.com

Address: DG Publishing, Temple Chambers, 3-7 Temple Avenue, London EC4Y 0HP

This privacy policy was last updated on 3 April 2025.