All communication articles
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FeaturesHow to improve pension outcomes without a Pensions Review
Following the government’s decision to postpone the second phase of the Pensions Review, what can the industry do to improve pension outcomes without waiting for more legislation?
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OpinionThe secret of member engagement
TikTok campaigns, influencers, or something else? Quietroom’s Caroline Hopper explores how to approach effective communications.
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OpinionEditor’s column: Innovate to communicate
Putting information into the public sphere isn’t the same as communicating. As an industry, we should think differently to make sure members understand what we’re telling them.
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NewsGet better at engaging – or else, warns UK’s largest pension provider
If providers keep failing to help customers engage with retirement, they will fall foul of consumer duty, warns Andy Briggs
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OpinionHow pension schemes can overcome their diverse communications challenges
How to turn consumers’ fear, detachment and complacency into action
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NewsPDP: update on reset and there are no failures, merely challenges
The Pensions Dashboards Programme (PDP) has published an update on its ‘reset’, the term it has adopted for the latest delay to its programme.
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NewsPensions awareness campaign back for its 10th year
Pensions Geeks has announced that its 2023 pensions awareness campaign will take place from 11th to 15th September 2023.
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NewsQuietroom launches service to get companies consumer duty ready
Communications consultancy Quietroom has announced the launch of a new audit service to help Financial Conduct Authority (FCA) regulated businesses get up to speed with the FCA’s new consumer duty requirements.
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OpinionAdapting solutions to member needs in today’s world
The pensions landscape has changed rapidly over the past decade. Populations, wealth and technological advancements have all ballooned, with a huge impact on the pensions industry.
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FeaturesWhy do savers continue to misunderstand their pensions?
Analysis: The pensions industry spends extensively on member communications, but 48 per cent of employees do not know how much their employer is paying into their pension, according to a survey by The People’s Pension.
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NewsSmall pots problem is ‘only going to get worse’
The number of small pension pots — and the costs of administering them — will continue to increase, despite efforts from the government and industry, a Pensions and Lifetime Savings Association panel has warned.
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NewsRetirement risks make UK drop to 10th in global pensions index
The UK slipped from ninth to 10th in Mercer’s latest retirement income survey, as the long-term shift from defined benefit to defined contribution leaves members facing greater retirement risks.
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NewsFRC publishes ‘consistent and reliable’ standards for dashboards
On the go: The Financial Reporting Council has confirmed the changes being made to Actuarial Standard Technical Memorandum 1 in preparation for the launch of the dashboards, striving for “consistent and reliable” pensions illustrations.
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NewsGovernment’s new illiquid rules to apply to all DC schemes
The Department for Work and Pensions has confirmed it will push ahead with a requirement that trustees must include a policy on illiquid investments in their defined contribution schemes’ chair’s statement, despite stern criticism from the industry.
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NewsOmbudsman orders law firm to pay thousands in missing contributions
The Pensions Ombudsman has handed a £1,000 fine to a law firm and ordered it to repay thousands more in missing contributions, after it failed to engage either with the affected member or the ombudsman’s office.
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NewsOmbudsman hits Teachers’ Pensions with maladministration fine
The Pensions Ombudsman has fined Teachers’ Pensions £500 for maladministration after it failed to adequately inform a member about the rules around breaks in pensionable service, but dismissed the member’s argument that the fine should be increased to the minimum required in cases of employment discrimination.
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NewsFBU urges employment tribunal to protect member benefits
The Fire Brigades Union has said it will encourage and assist its members in taking claims before an employment tribunal to protect their pension benefits, while it continues to negotiate with the Home Office for a permanent solution.
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NewsPASA guidance tackles ‘concerns’ over administration transfers
On the go: The Pensions Administration Standards Association has released guidance to tackle “increasing” concerns about the transfer of administration services, citing delays, unreasonable charges and deteriorating performance during the notice period.
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NewsRise of DC poses risks and challenges for future pensioners
Increasing reliance on defined contribution savings means the requirements of future pensioners will be markedly different from those of previous generations, placing a greater emphasis on the need for communication and support, as well as on the role of annuities, a report from the Pensions Policy Institute has revealed.